Terms and Conditions
Not the most exciting part of the walk — but important all the same.
1. Bookings
• Bookings may be made through the Your Bruges® website (http://www.yourbruges.com) by contact form, email or telephone.
• Bookings confirmed by Your Bruges will be allocated suitably qualified guides to meet the client’s requirements.
• Changes to dates, times, and numbers of clients of confirmed tours will be subject to the Your Bruges Alterations and Cancellation Policy (below 3).
• No unaccompanied minors are allowed.
2. Payments
• Prepayments and settlement payments may only be made in Euro (€) by money transfer.
• International transfer costs will be taken by the client.
• All payments must be in Euro (€).
• Payments can be done at the end of the walk in cash (€), card, QR code, or through PayPal.
3. Cancellation and Changes to Tour Numbers
• Refunds for cancelled booked tours will be made on the following basis - Cancellation received and acknowledged by Your Bruges:
i. 3 weeks before the booked tour date: total refund
ii. 2 weeks before the booked tour date: 75% refund
iii. 1 week before the booked tour date: 50% refund
iv. 2 days or less before the booked tour date: no refund.
• Refunds made in accordance with the Your Bruges Terms of Trade will be made by money transfer.
4. No Show
• If the client for the booked tour does not arrive then Your Bruges will reserve the right to receive the full cost of the tour.
• Your Bruges will wait at the meeting point from the agreed start time (as confirmed by email) for 15 minutes. If the client does not arrive within this time frame, the booking will be considered a no show.
5. Cancellation by Your Bruges
• If, due to an unforeseen event, Your Bruges is unable to start the walk, Your Bruges will contact the client as soon as possible. Any prepayments will be returned according 3 – refunds (bullet point 3).
• In the case of a cancellation by Your Bruges, Your Bruges and the client will try to set a different time or date to start the cancelled walk.
6. Alterations by Your Bruges
• Occasionally we have to alter walks, even after they have been booked and paid for. This is almost always due to unavoidable circumstances outside of our control. While we keep alterations to a minimum, sometimes no reasonable alternative exists. In such cases, we will inform you as soon as possible and you will be given the choice of accepting the new arrangements, cancelling your walk, or opting for a different walk.
• Where a significant change materially affects the overall character, quality or duration of the originally booked walk, you may cancel your walk and receive a full refund, or choose to change to another walk (in which case you will be liable for any upward difference in cost). These options do not apply where changes are minor and do not materially affect the experience. Minor changes may include reasonable route adjustments, changes in the order of stops, or minor timing variations due to circumstances beyond our control. Whether a change is considered minor will be assessed in good faith and using reasonable judgment.
• No compensation will be payable by us as a result of necessary changes to your walk, and we will not compensate for any indirect or consequential losses arising from such changes.
7. Limitation of Liability
• During the walk, Your Bruges will take reasonable care and will point out relevant hazards when appropriate. Participation is at the guest’s own risk. To the fullest extent permitted by law, Your Bruges is not liable for loss, damage or injury resulting from circumstances beyond our reasonable control, from the actions or omissions of guests, or from failure to follow safety instructions. Nothing in these Terms limits or excludes liability where this is not permitted under applicable law.
• Your Bruges expects all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the walk of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the group. We will have no further responsibility toward such person(s). No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
8. Insurance
• Your Bruges strongly recommends guests arrange travel insurance to cover unforeseen circumstances, or those beyond all control (e.g. inclement weather, strikes, seismic events,…). It is also recommended guests arrange medical and personal insurance to cover any medical expenses, loss of baggage, loss of personal belongings, or other such travel mishaps. Guests agree both the company and any local partner operators are not liable for any of such unforeseen circumstances, and hold both parties harmless. All claims to reimbursements for insurance must go directly through the insurance provider, and not through Your Bruges and its affiliates.
9. Reservation – booking route
• You send an email to info@yourbruges.com with your choice of day, time and type of walk
- Types of walk
- Classic Walk (2hrs)
- Sights Walk (3hrs)
- Long Walk (4hrs)
• A reply with possible moments is given by Your Bruges
• A reply with agreement of the client is sent
• Your Bruges confirms the day, time and type of walk, with information on the meeting point. A confirmation by the client is mandatory to have a booked walk.
• A confirmation by the client is given to Your Bruges, any deposit(s) of 30% are transferred. Only at this moment the reservation is set.
10. Force Majeure
• We regret we cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by, or you otherwise suffer any damage or loss as a result of force majeure. Force majeure means any event which we, or the supplier of the service(s) in question, could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strife, terrorist activities, industrial disputes, fire, natural or nuclear disasters, adverse weather conditions and all similar events outside our control.
11. Privacy Policy
• Your Bruges is the data controller responsible for the processing of personal data provided by guests.
• We collect and process only the personal data necessary for handling bookings and communication, such as name, email address, telephone number and booking details.
• Personal data is used solely for the purpose of managing reservations, providing the booked services, and communicating with guests in relation to their booking.
• Your Bruges does not store credit card details and does not sell, rent or share personal data with third parties, except where required to fulfil legal obligations.
• Personal data is retained only for as long as necessary for the purposes for which it was collected, or as required by applicable law.
• Guests have the right to access, rectify or request deletion of their personal data, and may object to or restrict certain processing activities, in accordance with applicable data protection legislation.
• Any privacy-related requests can be directed to info@yourbruges.com.
12. Partial Invalidity
• These Terms and Conditions are governed by and construed in accordance with Belgian law.
• In the event of any dispute, both parties agree to first attempt to resolve the matter amicably through informal discussion.
• If no amicable solution can be reached, the dispute may be submitted to the competent courts in accordance with applicable Belgian and European consumer protection legislation.
13. Entire Agreement
• This Terms and Conditions policy is an independent document and supersedes any and all other agreements, either oral or in writing, between the parties hereto.